Shipping policy
Processing, Shipping & Returns
At Treazore Scense, we take care in preparing and shipping your order. Please review our processing, shipping, and return guidelines before placing your purchase.
Processing Times
Most orders require 2–5 business days for processing, excluding weekends and holidays. Processing time is separate from shipping time.
Processing may take longer during holidays, promotional events, or periods of unusually high order volume.
Shipping & Tracking
Once your order has been processed and shipped, delivery time will vary depending on your location, the shipping carrier, and circumstances that may affect transit.
Delivery dates are estimates, not guarantees. We cannot promise a specific delivery timeframe after an order has been handed to the carrier.
Tracking information will be provided when your order ships. Please use the tracking link to follow your package’s progress.
If tracking has not updated for an extended period or your package appears to be missing, contact us at wehelp@treazorescense.com so we can review the available information and help determine the next steps.
Preorders
Preorders are purchases made before a product is available for immediate shipment. The expected shipping date and any special terms will be provided on the applicable preorder page.
If the expected shipping date changes, we will communicate updates when available. If we are unable to fulfill your preorder, we will provide any refund required by applicable law.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please email wehelp@treazorescense.com as soon as reasonably possible.
Include the following:
- Your order number in the email subject line
- A photo of the shipping box and packaging
- Clear photos of the damaged or incorrect product
We aim to respond within 48 hours of receiving your email. We will review the issue and determine an appropriate resolution.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned because the address is undeliverable, we will contact you when possible. Additional shipping charges may apply to reship the order after you provide an updated address and pay the applicable reshipment fee.
Lost or Stolen Packages
If your tracking information indicates that a package is lost, or your package is marked delivered but you have not received it, please contact wehelp@treazorescense.com.
We will review the available tracking information and help determine the appropriate next steps. Resolution depends on the circumstances and applicable law.
Questions?
For questions about processing, shipping, or an order issue, contact wehelp@treazorescense.com and include your order number.