Refund policy

Returns & Exchanges

All sales are final. Due to the personal-care nature of our products, we do not accept returns or exchanges for changes of mind, fragrance preferences, or other personal preferences.

This policy does not limit any rights or remedies available to customers under applicable law.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please email wehelp@treazorescense.com as soon as reasonably possible.

Include the following:

• Your order number in the email subject line
• A photo of the shipping box and packaging
• Clear photos of the damaged or incorrect product

We aim to respond within 48 hours of receiving your email. We will review the issue and determine an appropriate resolution.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned because the address is undeliverable, we will contact you when possible. Additional shipping charges may apply to reship the order after you provide an updated address and pay the applicable reshipment fee.

Lost or Stolen Packages

If your tracking information indicates that a package is lost, or your package is marked delivered but you have not received it, please contact wehelp@treazorescense.com.

We will review the available tracking information and help determine the appropriate next steps. Resolution depends on the circumstances and applicable law.

Questions?

For questions about processing, shipping, or an order issue, contact wehelp@treazorescense.com and include your order number.